Guest Service Associate - Front Office
Core
Support the front office team by resolving customer queries efficiently and maintaining operational logs to ensure high service quality.
Role type
Front Office Guest Service Associate
Builds
Front Office operations and customer service experiences
Domain
Hospitality
Deliverable
client delivery
Required skills
Customer service, Opera PMS, stakeholder relationship management, team leadership, clear communication, shift reporting
Preferred skills
Previous leadership experience, strong networking skills
Responsibilities
Respond to customer queries, resolve issues timely, maintain Front Office log book and shift reports, ensure quality of service provided
Seniority
Individual Contributor
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