Traffic Manager - Greenville Hyundai
Core
Ensures 100% Traffic Management Playbook compliance, owns in-store structure, and maintains Sonic Brand KPI performance to drive dealership sales and profitability.
Role type
Senior IC automotive retail operations manager
Builds
In-store traffic management processes and sales performance
Domain
Automotive retail
Required skills
Automotive retail management, Training and development, KPI analysis, Action plan creation, Team coaching and mentoring, Competitor analysis, Website quality inspection, Call performance review, Strategic planning, Root cause identification
Preferred skills
Technology savvy, Adaptability, Group facilitation, Strong organizational skills
Technologies
CDK CRM (Elead), Microsoft Word, Excel, PowerPoint, Outlook, CallRevu
Responsibilities
Maintain thorough understanding of Traffic Management; Identify and address low-performing areas against KPIs; Implement action plans with management; Standardize traffic management processes; Communicate changes to teams; Resolve issues with support teams; Outline growth plans; Perform monthly traffic management audits; Facilitate weekly internet traffic meetings; Mystery shop competitors and internal departments; Review daily call performance; Inspect website accuracy; Hold teams accountable for KPI targets; Train and develop teammates.
