Warranty Technician
Core
Manage warranty returns, verify returned hydraulic components, coordinate failure investigations, and issue root cause reports to customers.
Role type
Warranty Technician (Hydraulics)
Builds
Warranty investigation reports and containment actions for hydraulic motion control systems
Domain
Industrial Hydraulics / Motion Control
Deliverable
client delivery
Required skills
RMA management, engineering drawing interpretation, precision measurement, contamination analysis, 8D report generation, FMEA application, ISO9000 auditing
Preferred skills
ISO14000 knowledge, hydraulics domain expertise, MRP system usage
Technologies
RMA software, MRP systems, Quality Control systems, Microsoft Office
Responsibilities
Allocate RMAs and verify returned components against engineering drawings, conduct visual and dimensional analysis, coordinate product testing and investigation, issue investigation reports to customers, confirm correct hardware disposal, support process engineers with defect elimination, liaise with accounts for claim reconciliation.
Seniority
Individual Contributor, operational level