Mitarbeiter für die Notrufzentrale (w/m/div.)
Core
First point of contact in emergency situations, primarily for traffic incidents, responsible for call intake, information documentation, and coordinating with police and fire departments.
Role type
Emergency call center operator (traffic)
Builds
Emergency response coordination for traffic incidents
Domain
Automotive / Emergency Services
Deliverable
physical/clinical work
Required skills
Call intake, information documentation, coordination with emergency services, customer support, IT proficiency
Preferred skills
Empathy, structured work style, quick learning ability
Technologies
Information technology systems
Responsibilities
Answer emergency calls, document required information, coordinate with police and fire departments, support affected persons until rescue arrives
Seniority
Individual Contributor, operational level
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