Réceptionniste Welcomer tournant (H/F/X)
Core
Front-of-house receptionist and concierge ensuring seamless guest experiences across hotel, restaurant, and visitor services.
Role type
Front-of-house receptionist and concierge
Builds
Guest check-in/out, key management, reservation handling, and cash operations for a 184-room hotel with restaurant and bar.
Domain
Hospitality (Hotel & F&B)
Deliverable
product features
Required skills
Multilingual communication, cash handling, reservation management, customer service, conflict resolution, sales promotion, reporting
Preferred skills
Additional languages, VIP service experience, loyalty program knowledge
Technologies
Cardex, ACDC, Accor loyalty program
Responsibilities
Greet guests professionally, manage check-ins/check-outs and key distribution, process cash transactions and daily closing, handle emails and reservations, promote F&B services and upsell, manage complaints, support VIP arrivals, and report revenue variances.
Seniority
Entry-level to Mid-level, hands-on IC