Gouvernante Generale
Core
Full responsibility for the Housekeeping department, ensuring luxury standards for rooms, suites, and public spaces.
Role type
Senior Housekeeping Manager
Builds
Clean, well-maintained rooms and public areas for luxury hotel guests
Domain
Luxury hospitality / Housekeeping
Required skills
Team leadership and training, scheduling and staffing, budget and cost control, inventory and stock management, quality assurance and inspection, cross-departmental coordination, hygiene and safety compliance
Preferred skills
Experience in 5-star or boutique hotels, building and structuring a new department, deep understanding of luxury hospitality standards
Technologies
None stated
Responsibilities
Organize, supervise, and control daily cleaning of rooms, suites, and public areas; manage laundry and linen operations; train, motivate, and lead Housekeeping teams; create and adjust staff schedules based on occupancy; implement and enforce departmental procedures and checklists; conduct regular room and public space inspections; coordinate with front desk for arrivals, departures, and guest requests; collaborate with technical teams for maintenance; manage departmental stocks, orders, and consumables; participate in budget planning and cost control; ensure compliance with hygiene and safety rules; contribute to continuous improvement of the guest experience
Seniority
Senior, hands-on IC