Directeur.trice Fairmont OR (H/F/D)
Core
Oversee and coordinate hotel operations, manage departmental budgets, and ensure exceptional guest service at a luxury hotel.
Role type
Senior Front Office Director
Builds
Guest experiences and operational efficiency for Fairmont Le Reine Elizabeth
Domain
Luxury Hospitality
Required skills
Leadership, budget management, revenue management, staff scheduling, guest relations, PMS proficiency, bilingual communication
Preferred skills
Hospitality management degree, restaurant experience, union environment experience
Technologies
Outlook, MS Office (Word, Excel), PMS
Responsibilities
Supervise and coordinate hotel operations, develop and maintain relationships with partners and local hotels, prepare and manage departmental budgets, maximize revenue while minimizing expenses, plan and manage staff schedules, recruit, select, train, and develop staff, collaborate with housekeeping and technical maintenance teams, work with front desk and sales teams to implement revenue strategies, review client packages and rates, handle late departures and cancellations, review VIP and convention reports, ensure compliance with company policies and safety standards, resolve guest issues and complaints.
Seniority
Senior, hands-on IC