Stagiaire informatique (Québec)
Core
IT support intern handling technical assistance requests, incidents, and desktop support for internal users.
Role type
IT support intern
Builds
IT service desk operations and user support
Domain
Telecommunications / IT Support
Deliverable
client delivery
Required skills
Windows 7/8/10, Active Directory, DNS, VPN, TCP/IP, Microsoft 365, ticketing systems (Remedy, HPSM, Maximo, C3), remote desktop tools, virtualization basics (VMware, Hyper-V)
Preferred skills
Intermediate English (spoken and written)
Responsibilities
Respond to technical assistance requests, handle incidents and desktop support queries, provide remote support via calls and tickets, document incidents and solutions, resolve issues using remote control software, manage assigned tickets from receipt to closure, communicate professionally with users.
Seniority
Intern
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