Concierge - The Little Nell
Core
Acts as an ambassador for The Little Nell hotel, welcoming guests, managing front desk operations, and recommending local activities based on guest interests.
Role type
Front Desk Concierge
Builds
Guest experiences and operational efficiency at a luxury ski-in/ski-out resort
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest check-in/out procedures, local activity booking, cash handling, complaint logging, cross-department coordination, emergency/security protocol adherence
Preferred skills
Colorado Notary certification, Bachelor's degree
Technologies
Hotel management systems, payment processing tools
Responsibilities
Recommend and book activities for guests, check guests in or out, record guest complaints, maintain front desk orderliness, coordinate daily departmental needs, manage cash bank settlements, assist in emergency procedures
Seniority
Entry-level, hands-on IC