Front Desk Agent - The Little Nell - Winter
Core
Welcome and register guests, present statements, collect payments, and coordinate with housekeeping and maintenance to fulfill guest requests at a luxury ski-in/ski-out hotel.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room assignments, and daily hotel operations
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relations, cash handling, reservation management, interdepartmental coordination, local area knowledge, 5-star service standards
Preferred skills
Previous front desk experience, customer service experience, problem-solving, active listening, attention to detail
Technologies
Property Management Systems (PMS), payment processing systems
Responsibilities
Welcome guests and assign rooms, provide hotel amenity summaries, coordinate daily needs with other departments, recommend dining and activities, maintain cash bank and settle daily accounts, accept reservations and handle changes/cancellations, assist in emergency procedures
Seniority
Entry-level, individual contributor