Superviseur Pilotage F/M/X
Core
Real-time operational monitoring and resource management for a high-end concierge service to ensure service level commitments are met.
Role type
Senior Operations Supervisor (Real-time Activity Management)
Builds
Real-time activity dashboards and operational reports for concierge teams
Domain
Luxury hospitality / High-end concierge services
Deliverable
dashboards & analysis
Required skills
Real-time activity monitoring, SLA/KPI management, resource prioritization, incident management, shift handover, stakeholder reporting
Preferred skills
Experience with TalkDesk, Salesforce, experience in concierge or call center environments
Responsibilities
Monitor real-time activity across all contact channels, manage concierge connections and shifts, handle urgent incidents, report risks to management, contribute to activity analysis and dashboard improvements
Seniority
Mid-level, hands-on operational lead