Owner Services Manager - Residences at The Little Nell
Core
Primary point of contact for property owners, managing reservations, vacation selections, and rental program processes to ensure exceptional service and support.
Role type
Owner Services Manager
Builds
Owner vacation reservations and rental program assignments for a luxury residence property
Domain
Hospitality / Luxury Real Estate
Required skills
Owner relations, customer service, hospitality practices, reservations management, conflict resolution, data entry, policy administration, stakeholder liaison
Preferred skills
Bachelor's degree, prior reservations experience, knowledge of HMS or similar property management systems
Technologies
HMS, Microsoft Word, Excel, Outlook
Responsibilities
Welcome new owners and provide ongoing support; educate owners on rental programs and rotation systems; manage vacation week selections and waitlists; maintain reservation accuracy and revenue allocation; serve as liaison between owners and property departments; coordinate owner social events; manage departmental policies and procedures.
Seniority
Mid-level management, hands-on operational role