Service Director - Mercedes-Benz of McKinney
Core
Oversee daily operations of the automotive service department, leading teams to achieve performance goals and ensure exceptional customer satisfaction.
Role type
Service Director (Automotive Dealership)
Builds
Service department operations and customer service experience
Domain
Automotive retail / Dealership operations
Required skills
Team leadership, process optimization, KPI analysis, budget management, scheduling, compliance management, training and mentorship, problem-solving
Preferred skills
Automotive service repair knowledge, dealership management software proficiency
Responsibilities
Lead and manage service advisors and technicians, develop service department processes, ensure accurate completion of service documentation, monitor and analyze department KPIs, provide training and mentorship, maintain compliance with policies and regulations, oversee scheduling and labor management, address customer concerns, collaborate with dealership departments, forecast goals and manage budgets
Seniority
Senior, hands-on IC