Director of Rooms Division (Full-Time)
Core
Strategic and operational leader for all Rooms Division functions, delivering exceptional guest experiences and driving financial performance in a luxury hotel.
Role type
Director of Rooms Division
Builds
Luxury guest journey and operational efficiency for hotel guests
Domain
Luxury Hospitality
Required skills
Strategic planning, budget management, team leadership, guest experience management, financial analysis, operational oversight, talent development, stakeholder management, data-driven decision making
Preferred skills
Union workforce management, bilingualism (English/French), advanced hospitality certifications, MBA
Technologies
PMS, RMS, labor management systems, guest experience platforms, Microsoft Office Suite
Responsibilities
Develop and manage annual operating budgets and forecasts; Lead operational audits and quality assurance initiatives; Coach and mentor Department Heads and emerging leaders; Partner with Revenue Management to maximize profitability; Represent the hotel with owners and brand partners; Ensure compliance with health, safety, and brand standards.
Seniority
Director, strategic & operational leadership