Membership Relations Manager
Core
Deliver high-touch, anticipatory service to members of a luxury private club, managing onboarding, engagement, and event support.
Role type
Senior member relations manager (hospitality)
Builds
Member experience and engagement within a luxury private club ecosystem
Domain
Luxury hospitality / Private membership clubs
Deliverable
client delivery
Required skills
Member relationship management, CRM data entry, event coordination, cross-departmental liaison, conflict resolution, discretion, physical stamina for standing/walking
Preferred skills
Luxury hospitality experience, high-net-worth client service, multilingual ability, local cultural knowledge
Technologies
CRM systems, email platforms
Responsibilities
Conduct personalized member orientations and tours, coordinate special requests with internal departments, manage member event logistics and feedback, maintain member preference records in CRM, monitor member areas for etiquette compliance, facilitate reciprocal club visits
Seniority
Mid-level, hands-on IC
