Banking Support Associate
Core
Answer inbound calls to provide exceptional customer service to banking consumers, handling inquiries about products, services, payments, and account maintenance.
Role type
Customer Service Associate (Banking)
Builds
Customer support interactions for banking consumers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Inbound call handling, account maintenance, payment processing, systematic problem solving, CRM navigation, multi-tasking, typing (35+ wpm), basic Microsoft Office, technical troubleshooting
Preferred skills
Customer service experience, strong verbal and written communication, empathy, time management
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