Rooms Division Manager
Core
Lead the Rooms Division (Front Office, Housekeeping, Guest Relations, Concierge, Guest Services) to establish service standards and deliver exceptional guest experiences during pre-opening and ongoing operations.
Role type
Senior operational leader (Rooms Division Manager)
Builds
Operational procedures, high-performing teams, and seamless guest experiences for a new luxury hotel
Domain
Hospitality / Luxury Hotel Operations
Required skills
Rooms Division management, team leadership and development, revenue and cost management, pre-opening execution, service standard implementation, guest experience optimization
Preferred skills
Pre-opening experience, luxury hotel background, commercial acumen
Responsibilities
Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations; Drive guest satisfaction through personalized service and effective recovery; Ensure exceptional standards of cleanliness and presentation; Manage room revenue, occupancy, and departmental costs; Conduct quality reviews and implement experience-enhancing initiatives; Lead, coach, and develop department leaders and team members; Resolve complex guest concerns professionally; Foster collaboration with F&B and Sales teams; Support pre-opening activities including recruitment, training, and operational setup