Reservations Agent - Full Time
Core
Manage incoming reservation enquiries via phone and email to create personalized booking experiences and maximize revenue for hotel guests.
Role type
Reservations Agent
Builds
Hotel room bookings and guest profiles
Domain
Hospitality / Hotel Operations
Required skills
Phone and email communication, Opera Cloud PMS, upselling, knowledge of hotel rates and packages, guest profile management, cross-departmental communication
Preferred skills
Luxury or premium hotel experience, additional languages, sales confidence
Responsibilities
Manage incoming reservation enquiries across phone and email, accurately create and maintain reservations and guest profiles in Opera Cloud, monitor hotel inbox and transfer enquiries to appropriate departments, communicate guest requests across departments, ensure rates and availability are accurate, identify sales leads for Front Office and Sales teams
Seniority
Individual Contributor