Guest Relations Manager
Core
Lead guest relations team and deliver exceptional guest experiences at a luxury resort.
Role type
Guest Relations Manager
Builds
Guest experience programmes and initiatives
Domain
Luxury hospitality
Required skills
Team leadership, conflict resolution, hospitality management systems proficiency, multilingual capabilities, service protocol knowledge, organizational skills, experience customization
Preferred skills
None stated
Technologies
Hospitality management systems, reservation software
Responsibilities
Oversee guest relations activities, lead and mentor guest relations team, address guest concerns and complaints, develop guest experience programmes, manage guest feedback and conduct appraisals, liaise with other departments, maintain guest interaction records, conduct training programmes, monitor guest satisfaction metrics, represent resort at events, ensure policy compliance
Seniority
Mid-level, hands-on IC