Professional Services Consultant
Core
Implement and operate Nexthink's digital employee experience management products to ensure successful delivery and adoption within customer organizations.
Role type
Senior Professional Services Consultant (IT Operations & Digital Transformation)
Builds
Production-ready implementations of endpoint monitoring and analytics solutions for enterprise IT teams
Domain
IT Operations, Digital Transformation, End-User Experience
Required skills
IT operations troubleshooting, ITIL framework knowledge, Microsoft Windows client expertise, Cloud deployment awareness, Digital Transformation project experience, Technical advisory, Solution implementation, Customer education, Cross-functional collaboration
Preferred skills
MacOS knowledge, Cloud architecture/security (SSO, API), Industry standards awareness (ISO27k, PCI-DSS, GDPR, NIST), Self-directed learning, Community content creation
Technologies
Nexthink, Microsoft Windows, MacOS, Cloud platforms, SSO, APIs
Responsibilities
Install and configure Nexthink solutions per design, implement technical aspects of service delivery, educate customers on solution adoption, advise on solution design aligned with best practices, collaborate with internal teams and partners, contribute to community forums
Seniority
Senior, hands-on IC
