Reception Supervisor
Core
Leading front-of-house operations and guest experiences at a luxury hotel, ensuring seamless stays and personal service.
Role type
Senior Front Office Supervisor
Builds
Guest journeys and operational excellence for hotel guests
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relations, VIP management, conflict resolution, pre-arrival planning, team leadership, operational oversight
Preferred skills
Experience in luxury hospitality, problem-solving under pressure, detail orientation
Responsibilities
Conduct daily pre-arrival checks, welcome VIPs and returning guests, support group arrivals and conventions, resolve guest issues professionally, step in for Assistant Front Office Manager when needed
Seniority
Senior, hands-on IC
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