Reservation Agent 50% (w/m/d)
Core
Process and verify reservations for individual guests and groups, handle inquiries via email and phone, and prepare group contracts.
Role type
Reservation Agent
Builds
Hotel room inventory and group contracts for AccorHotels brands (Novotel, ibis, ibis budget)
Domain
Hospitality / Hotel Operations
Required skills
Oral and written German, Oral and written English, Microsoft Office, Reservation management
Preferred skills
Opera Cloud, Experience in a reservation department
Responsibilities
Process and verify reservations for individual guests and groups, Answer email and phone inquiries in German and English, Upsell to higher room categories, Prepare group contracts, Check arrivals for the following day
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