Knowledge Management Specialist
Core
Manage global knowledge assets, maintain the Knowledge Base system, and analyze content requirements to support HR functions.
Role type
Knowledge Management Specialist (HR domain)
Builds
Knowledge Base system, knowledge articles, and data-driven content reports
Domain
Human Resources / Knowledge Management
Deliverable
dashboards & analysis
Required skills
ServiceNow (Knowledge Base, HTML), MS Excel (advanced), MS Office, technical writing, copy-editing, data analytics, process mapping
Preferred skills
web development, Workday, HR metrics, outsourcing/shared services experience
Responsibilities
Coordinate global stakeholders on article creation and updates; maintain Knowledge Base system performance and inventory; analyze content requirements and generate reports; train Knowledge Editors on ServiceNow; liaise with SMEs to close gaps in article updates.
Seniority
Mid-level, hands-on IC