Specialist II, HR Services, HR Contact Center
Core
Resolve employee queries via call, chat, and ticketing systems; manage case triage and moderate HR system transactions.
Role type
Mid-level HR Contact Center Specialist
Builds
HR service resolutions and incident reports for employees
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
HR operations, HR systems (Workday, Oracle), data analysis, process improvement, audit compliance, policy interpretation
Preferred skills
None stated
Technologies
Workday, Oracle, MS Office
Responsibilities
Handle moderately complex HR systems transactions; investigate issues and complete incident reports; drive process improvement initiatives; ensure adherence to audit and regulatory requirements (GDPR, SOX); support fast-track and rescind transaction requests; perform data and trend analysis.
Seniority
Mid-level, hands-on IC
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