Operational Solutions Support Lead
Core
Lead operational systems implementation, process improvement, and change adoption across a chilled logistics network.
Role type
Senior operational solutions lead (logistics)
Builds
Operational systems, standardized processes, and continuous improvement initiatives for a 3PL food and drink network
Domain
Logistics / Supply Chain / Chilled Food
Required skills
Operational systems implementation, UAT leadership, stakeholder management, process standardization, change management, training delivery, risk monitoring, efficiency optimization
Preferred skills
Chilled logistics experience, FMCG background, 3PL environment knowledge
Technologies
Operational systems, UAT tools, process management frameworks
Responsibilities
Act as key contact for operational systems across multiple sites; Support operational change projects and system implementations; Lead and coordinate User Acceptance Testing (UAT) activities; Build relationships with Operations, IT, CI, and Project teams; Drive standardisation, compliance, and best practice; Support site teams with operational challenges and performance improvements; Deliver training and coaching to end users; Monitor project risks and implementation progress; Identify opportunities to simplify processes and enhance operational performance.
