Reception Team member
Core
Greet guests, manage check-ins/check-outs, handle payments, and resolve requests/complaints to ensure exceptional service.
Role type
Front Desk Receptionist
Builds
Guest arrival/departure processes and loyalty program enrollments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, payment processing, communication (phone/email), problem-solving, shift flexibility
Preferred skills
Opera PMS, up-selling, loyalty program enrollment
Responsibilities
Greet and check-in guests, settle accounts, handle guest complaints, communicate with departments, promote hotel facilities, enroll guests in loyalty programs, ensure task list completion
Seniority
Entry-level / Casual
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