Consultant Service & Quality (m/w/d)
Core
Ensuring customers can fully utilize digital recruiting solutions by maintaining quality standards for job ads and providing first-level support.
Role type
Customer Service & Quality Assurance Specialist
Builds
Digital recruiting platforms and hiring services
Domain
E-Recruiting / HR Technology
Deliverable
dashboards & analysis
Required skills
Job ad quality review, categorization, 1st-level support, CRM usage, MS Office, data entry
Preferred skills
Experience with Hiring as a Service, Salesforce, user management
Responsibilities
Review published job ads for technical and content errors, categorize job ads and maintain search criteria, handle customer inquiries via phone/email/chat, manage user accounts and consumption statistics, communicate quality standards to clients
Seniority
Entry-level to Mid-level, hands-on IC
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 902,000+ jobs from 20+ sources.
