STAGE - Chargé(e) Satisfaction Client Europe H/F
Core
Managing escalated customer requests and ensuring a premium omnichannel experience for clients across digital and retail channels.
Role type
Customer Experience Stage (Intern)
Builds
Customer service processes and brand reputation
Domain
Fashion retail
Deliverable
client delivery
Required skills
Salesforce, payment platform management, omnichannel process execution, quality auditing, e-reputation management, KPI analysis, cross-functional collaboration
Preferred skills
French (fluent), English (fluent), fashion industry interest
Responsibilities
Manage escalated customer requests via Salesforce, handle payment disputes and refunds, monitor omnichannel order processes, audit third-party service quality, respond to customer reviews, analyze customer feedback KPIs, coordinate with second-hand and repair partners.
Seniority
Intern (6 months)
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