Service Coordinator
Core
Coordinate service delivery, contract management, and client onboarding for security and technology services.
Role type
Service Coordinator
Builds
Service delivery operations and client transitions
Domain
Security and Technology Services
Required skills
Contract management, Incident management, Change control, Client onboarding, Service level monitoring, Internal optimization
Preferred skills
Technical knowledge of security technologies or telecommunications, ITIL Foundation certification, Project Management experience
Technologies
CSM, ERP, Security technologies (access control, intrusion detection, CCTV, ICT), Telecommunications (wireless, wired)
Responsibilities
Set up maintenance plans and financial frameworks, Coordinate handover with Sales and Project Management, Manage contracts within CSM and ERP tools, Handle client onboarding and kick-off meetings, Monitor service levels monthly, Identify improvement opportunities
Seniority
Entry-level to Mid-level
