Order Management (OM) Agent
Core
Manage the end-to-end movement of freight, ensuring timely shipment visibility, milestone compliance, and customer service throughout the transportation lifecycle.
Role type
Order Management Agent (Logistics Operations)
Builds
Shipment tracking, billing, and operational reports for global supply chain clients
Domain
International logistics and freight transportation
Required skills
Freight process management, data entry, shipment tracking, exception management, carrier/vendor relationship management, billing and invoicing, compliance adherence, cross-functional communication, system utilization, process improvement
Preferred skills
Hazardous Materials certification, multilingual communication (Spanish, Portuguese), advanced Excel skills
Technologies
Workflow management tools, shipment visibility platforms, operational reporting tools, company productivity systems
Responsibilities
Track and trace shipments to maintain visibility and milestone compliance; ensure accurate data entry into operating systems; monitor shipment reports and exceptions; manage intercompany invoice processing; interact with customers regarding shipment status and exception management; build relationships with carriers and service providers; support operational initiatives and identify bottlenecks; ensure timely clearance and delivery of freight; maintain customer Standard Operating Procedures (SOPs); review shipment costs and charges for accuracy.
Seniority
Entry-level to Junior, hands-on IC