Reservation Trainee
Core
Support the daily tasks of the Revenue team by managing new bookings, modifications, and cancellations while ensuring accurate data entry into the Property Management System.
Role type
Reservation Trainee (Intern)
Builds
Guest reservations and room allocations for Mondrian & Hyde Ibiza hotels
Domain
Hospitality / Lifestyle Hotels
Required skills
Booking management, PMS data entry, confirmation email drafting, real-time availability verification, group rooming list management, cross-department communication
Preferred skills
Multitasking in fast-paced environments, proactive attitude, attention to detail
Technologies
PMS, channel managers, booking engines
Responsibilities
Receive and manage new bookings, modifications, and cancellations; Input booking details into the Property Management System; Draft and send confirmation emails, vouchers, and cancellation policies; Verify real-time availability and apply appropriate rates; Assist in managing room blocks and rooming lists for groups
Seniority
Intern