Help Desk Representative (Hybrid)
Core
Provide Tier 1 technical assistance to internal employees via phone and email, resolving basic computer system and software issues.
Role type
Help Desk Representative (Tier 1)
Builds
Internal IT support services for employees
Domain
IT Support / Automotive Retail
Required skills
Basic computer and network components knowledge, Microsoft Office proficiency, hardware setup and minor repairs, ticket delegation
Preferred skills
Customer service experience, High school diploma
Responsibilities
Answer user inquiries to resolve problems, oversee daily performance of computer systems, set up equipment and install operating systems, report errors to Tier 2, install and perform minor repairs to hardware or software
Seniority
Entry-level
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