Agent de réservations H/F
Core
Handle guest reservations, manage booking documents, and support sales via phone and internet for a luxury resort.
Role type
Reservation Agent
Builds
Booking confirmations, invoices, and sales opportunities for resort guests
Domain
Luxury hospitality
Required skills
Reservation management, Opera Cloud proficiency, multilingual communication (French/English), document preparation, upselling techniques, customer service, administrative organization
Preferred skills
Knowledge of PAO software, experience in luxury hospitality, team collaboration
Responsibilities
Respond to reservation requests, process calls and emails, manage gift vouchers, apply pricing policies, coordinate with front desk
Seniority
Entry-level to Mid-level
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