Client Manager
Core
Manage, retain, and drive revenue growth within an existing client base by acting as a liaison between clients and internal departments (ClientCare, Billing, Product, Technical Support, Implementation).
Role type
Senior IC Client Manager (Sales & Account Management)
Builds
Experian credit, risk, and fraud decisioning services for financial institutions
Domain
Financial Services / Credit Bureaus
Required skills
Outbound prospecting, consultative discovery, sales process management, client usage analysis, product training, cross-functional collaboration
Preferred skills
Salesforce.com CRM proficiency, automation tools experience
Responsibilities
Manage and resolve inbound client inquiries (sales and service requests), make outbound calls and emails to retain and grow relationships, provide product training to clients, conduct consultative discovery sessions to identify renewal and upsell opportunities, monitor client usage behaviors to identify trends, manage the sales process from qualification to contracting, initiate and obtain documentation for product/service changes related to security and legislative requirements
Seniority
Mid-level, hands-on IC