Reservation Supervisor (f/m/x)
Core
Lead the reservations team to handle guest enquiries, manage bookings, and drive revenue through personalized service and sales conversion.
Role type
Senior IC reservations supervisor (hospitality)
Builds
Seamless booking experiences and revenue growth for luxury hotel guests
Domain
Luxury hospitality / Hotel operations
Required skills
Team supervision and coaching, Reservation procedures and systems, Revenue management systems, Sales conversion, Guest relations and conflict resolution, Scheduling and reporting, Data accuracy and administration
Preferred skills
Additional languages, Luxury hospitality experience, Revenue management expertise
Technologies
Reservation systems, Property management systems, Revenue management systems
Responsibilities
Supervise daily team operations and coaching, Manage high-priority reservation enquiries, Resolve guest concerns to protect satisfaction and revenue, Plan team schedules and track call metrics, Prepare operational and revenue reports, Maintain accurate records and validate no-show charges
Seniority
Senior, hands-on IC