Reservations Agent
Core
First point of contact for guests, responsible for processing reservations, maximizing room/rate yield, and delivering personalized luxury service.
Role type
Reservations Agent
Builds
Guest bookings, group arrangements, and revenue yield
Domain
Luxury hospitality
Required skills
Reservation processing, upselling, group management, rate management, system proficiency (Opera, Accor ResWeb, DataWeb), negotiation, guest relationship building
Preferred skills
5-star luxury environment experience, French culture appreciation, detail orientation
Responsibilities
Process and input group, FIT, and corporate reservations; Answer calls promptly and courteously; Engage guests with creative, heartfelt service; Update group checklists and send invoices; Liaise with Sales and F&B teams for events; Maintain rate manuals and system rates; Maximize occupancy and rate yield.
Seniority
Entry-level to Junior