Concierge, Full-Time
Core
Anticipate guest needs and provide personalized, professional service to ensure memorable stays at a luxury waterfront hotel.
Role type
Full-time Concierge
Builds
Guest experiences, reservations, and local activity arrangements
Domain
Luxury hospitality / Tourism
Deliverable
product features
Required skills
Local area knowledge, guest relations, multi-channel communication, problem-solving, operational coordination
Preferred skills
Luxury environment experience, reservation software proficiency (Opera Cloud, Open Table, Kipsu), Microsoft Windows applications
Responsibilities
Liaise with Housekeeping, Front Office, and Fairmont Gold departments; handle and resolve guest concerns; promote hotel services and concessions; maintain lobby condition; assist with guest mail and arrangements.
Seniority
Individual Contributor
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