Learning & Quality Assurance Manager
Core
Lead Learning & Development initiatives and drive Leading Quality Assurance (LQA) standards to ensure consistent, high-quality guest experiences across the hotel.
Role type
Senior Learning & Quality Assurance Manager
Builds
Training programmes, onboarding, leadership development, and service excellence initiatives
Domain
Hospitality / Hotel Operations
Required skills
LQA and service standards knowledge, training programme implementation, coaching and facilitation, stakeholder management, action plan development, audit and feedback analysis
Preferred skills
International hotel environment experience, employee engagement, continuous improvement methodologies
Responsibilities
Lead and implement the hotel's Learning & Development strategy; Drive implementation and continuous improvement of LQA and service standards; Conduct quality reviews and work with department leaders on action plans; Develop and facilitate training and service excellence programmes; Monitor training effectiveness and quality performance; Prepare the hotel for LQA assessments
Seniority
Senior, hands-on IC