Night Auditor
Core
Night-shift role assisting the Front of House Manager with cross-checking daily outlet work, maintaining guest accounts, and ensuring security procedures.
Role type
Night Auditor
Builds
Guest accounts, audit reports, and shift handovers for hotel operations
Domain
Hospitality / Hotel Operations
Deliverable
dashboards & analysis
Required skills
Cashiering, PMS system proficiency, security procedures, guest relations, complaint handling, shift handover, audit tasks
Preferred skills
Analytical skills, time management, multitasking, industry trend awareness
Technologies
PMS system, Guest History, daily worksheet
Responsibilities
Perform cashiering balance checks at shift completion, process guest mail and messages, liaise with Housekeeping on room status, handle guest complaints, distribute shift reports, process wake-up calls, and ensure accurate account postings in the PMS.
Seniority
Individual Contributor, operational level