Coordinator II, HR Services, Contact Center
Core
Execute HR system transactions and support tickets for Workday, ensuring SLA compliance and process adherence.
Role type
HR Services Coordinator (Shared Services/BPO)
Builds
HR system transactions and support workflows
Domain
Human Resources / Business Process Outsourcing
Required skills
Workday, Oracle HR Systems, MS Office, HR Processes & Operations, SLA Management, Incident Reporting, SOP/DTP Maintenance
Preferred skills
Bachelor's degree, 2+ years in Shared Services/BPO, Continuous Improvement initiatives
Technologies
Workday, Oracle, MS Office
Responsibilities
Process bulk HR requests, resolve system tickets, escalate complex queries, update ticketing systems, contribute to incident reports, support calls and chat, ensure audit/regulatory compliance (GDPR, SOX), participate in continuous improvement projects.
Seniority
Mid-level, hands-on IC