Bellman
Core
Greet guests, manage luggage, escort guests to rooms, and coordinate transportation and local activities at a luxury hotel.
Role type
Frontline hospitality service agent
Builds
Guest arrival/departure experience and seamless hotel navigation
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relations, luggage handling, local knowledge, complaint resolution, team cooperation, security procedures, shift flexibility
Preferred skills
Luxury hotel experience, customer service certification, local attractions knowledge
Technologies
Hotel management systems, Microsoft Office
Responsibilities
Ensure prompt and efficient handling of guest luggage; Escort guests to rooms and explain facilities; Coordinate guest transportation requests; Handle guest complaints and liaise with departments; Maintain Concierge desk area and handle paging services; Communicate shift handover information.