Réceptionniste tournant
Core
Front-of-house receptionist responsible for guest check-in/out, concierge services, and bar service to ensure high guest satisfaction and hotel image.
Role type
Front-of-house receptionist
Builds
Guest experiences and hotel service quality
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest relations, concierge services, cash handling, billing procedures, audit compliance, safety protocols, environmental standards, reservation management, sales promotion, loyalty program management
Preferred skills
FOLS, Opera Cloud, TARS, third foreign language
Responsibilities
Greet and support guests from arrival to departure, handle concierge requests (taxis, restaurants), manage guest objections, process check-in/out operations, handle phone calls and emails, manage cash float, prepare and follow up on invoices, serve at the bar, maintain work area cleanliness, apply safety and environmental charters, coordinate with other hotel services, promote hotel amenities and loyalty programs.
Seniority
Entry to Mid-level, hands-on IC