Guest service team member
Core
Provide efficient service for guest registration, departure, and account management while ensuring guest confidentiality and safety.
Role type
Guest service team member (front office)
Builds
Guest check-in/check-out experiences, accurate guest accounts, and hotel sales
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest registration and departure handling, account maintenance, security procedures, switchboard operation, internal communication, sales promotion, F&B coordination
Preferred skills
Opera Cloud familiarity, computer literacy, customer service excellence, initiative
Technologies
Opera Cloud, switchboard systems
Responsibilities
Handle guest check-in and check-out, maintain guest accounts and credit card transactions, operate switchboard and transfer calls, document internal and guest messages, assist Food and Beverage department with breakfast and bar services, promote hotel facilities to maximize sales
Seniority
Entry-level, hands-on IC