Receptionist
Core
Greet guests, manage check-in/check-out, process reservations, and coordinate with hotel departments to ensure guest satisfaction.
Role type
Front Office Receptionist
Builds
Guest check-in/check-out workflows, reservation management, and front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, reservation processing, payment handling, telephone etiquette, record keeping, inter-departmental coordination, confidentiality, security procedures
Preferred skills
Hotel management diploma, front office experience, English and French language proficiency, computer literacy
Responsibilities
Welcome and greet guests, handle check-in and check-out, process reservations and payments, answer phones and emails, coordinate with housekeeping and maintenance, maintain guest records, ensure security of guest keys and information
Seniority
Entry-level to Junior