Order Fulfillment Coordinator
Core
Primary point of contact for customers managing order lifecycle, logistics inquiries, and delivery status within an international business environment.
Role type
Order Fulfillment Coordinator
Builds
Timely and accurate order deliveries and shipment execution
Domain
Energy solutions / Logistics / Supply Chain
Required skills
ERP systems (SAP), order processing, logistics coordination, customer service, data maintenance, cross-functional collaboration, regulatory compliance
Preferred skills
ICT/Electronics industry experience, Chinese language proficiency, Microsoft Office (Excel, Outlook, Teams)
Responsibilities
Receive, validate, and process customer orders in SAP; monitor order progress from entry to delivery; coordinate outbound shipments with warehouses; manage customer inquiries, complaints, and claims; track delivery performance and shipment exceptions; support continuous improvement of fulfillment processes; ensure compliance with shipping procedures and import/export regulations.
Seniority
Mid-level, hands-on IC
