Entry Level Business Support Specialist
Core
Provide technical and application support for in-house developed systems, resolve user inquiries, and manage administrative changes to ensure optimal functionality.
Role type
Entry-level business support specialist (IT support)
Builds
In-house developed applications
Domain
Life sciences / BioPharma
Required skills
troubleshooting, problem solving, system configuration, user account management, documentation, end-user training
Preferred skills
systems support experience, understanding of business process flow, ability to learn new software
Responsibilities
Respond to and resolve user inquiries, monitor and manage administrative changes within the system, collaborate with cross-functional teams to troubleshoot issues, assist in documentation of support processes and system updates, provide end-user training, identify recurring issues for development team, assist in user account management
Seniority
Entry Level, hands-on IC