Reservations Executive
Core
Manages group inventory management processes, coordinates room blocks, and handles reservations for convention groups.
Role type
Reservations Executive
Builds
Group room inventory and availability for conventions
Domain
Hospitality
Required skills
PMS system proficiency, inventory control, data entry accuracy, report analysis, cross-department communication, service recovery
Responsibilities
Enter and manage new, revised, and canceled convention room blocks in PMS; conduct daily inventory controls and adjust availability based on sales contracts; review group pick-up reports to monitor cut-off dates; communicate with sales and revenue teams; provide service recovery for reservations-related guest complaints.
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