TikTok LIVE - Global Customer Service Representative, Italian Speaking
Core
Resolve complex customer and creator inquiries for TikTok's live-streaming platform in Italian, ensuring high-quality support and process improvement.
Role type
Senior Customer Service Representative (Live Streaming)
Builds
Customer support operations for TikTok LIVE ecosystem
Domain
Social media / Live streaming / E-commerce
Deliverable
client delivery
Required skills
Italian language proficiency, complex issue resolution, CRM tool management, cross-functional coordination, root cause analysis, process improvement
Preferred skills
Live-streaming platform experience, Microsoft Office (Word, Excel)
Responsibilities
Manage customer/creator inquiries via CRM and direct contact; Identify root causes of escalated issues and provide resolutions; Escalate critical/high-risk cases; Coordinate with teams to close-loop escalations; Analyze data to reduce repeat complaints and escalation rates; Respond to internal/external escalations professionally; Support ad-hoc projects.
Seniority
Mid-level, hands-on IC
