Specialist Hub Patient Liaison Officer
Core
First point of contact and operational support for the Allied Health Specialist Hub, managing patient flow, administrative tasks, and specialist onboarding.
Role type
Specialist Hub Patient Liaison Officer (Medical Receptionist)
Builds
Allied health specialist care services
Domain
Healthcare / Allied Health
Deliverable
product features
Required skills
Patient intake and triage, EMR and scheduling systems, payment processing, inventory management, document preparation, specialist onboarding coordination, touch typing (60 wpm), medical terminology basics
Preferred skills
Medical/healthcare reception experience, Allied health specialist reception experience, Australian healthcare system knowledge
Responsibilities
Greet and assist patients and visitors, answer and direct phone calls, manage and update patient databases, process payments and handle billing, coordinate with medical staff for patient flow, manage office inventory, assist with specialist room setup and maintenance, support onboarding of new specialists
Seniority
Entry-level to Junior, hands-on IC
