商务运营-CQC
Core
Managing the full lifecycle of BPO suppliers, from development and onboarding to performance monitoring, SLA enforcement, and optimization, while negotiating contracts and controlling costs.
Role type
Senior Business Operations Manager (BPO Supply Chain)
Builds
Optimized supplier resource pools and efficient BPO delivery workflows for business units
Domain
Business Process Outsourcing (BPO) and Supply Chain Management
Required skills
Supplier lifecycle management, SLA monitoring, contract negotiation, cost control, cross-functional collaboration, data analysis, risk management
Preferred skills
BPO industry knowledge, resource planning, process optimization
Technologies
N/A
Responsibilities
Develop and onboard new suppliers, monitor supplier performance and SLAs, negotiate contracts and manage compliance, analyze delivery data to optimize processes, coordinate with internal teams to resolve operational issues
Seniority
Mid-Senior, hands-on IC